I have a confession to make. I used to be a Wall Street banker. Fortunately, I saw the light before it was too late, and I let it guide me to the world of travel. However, I did learn a few things before I made the leap.
Bankers have certainly not enjoyed a stellar reputation of late, with much of the criticism fully deserved, but certain elements of that industry can serve as an important lesson to us in travel.
In particular, my time in finance showed me first-hand how a whole industry can truly benefit when it embraces technology and innovation. This is of particular relevance to travel today, where the new and the innovative is all-too-often resisted and feared. Such resistance is not only futile, but enormously detrimental both to those who work in travel, and to the customers or partners they serve.